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These terms set out the rules that govern your account, your transactions, and how you use the anaselot platform — including payment through DANA, OVO, and GoPay where available under local law. Read through each section so you know exactly what applies to you before you start.
By accessing your anaselot account, you acknowledge that these terms form the binding framework between you and us for every action you take on the platform. This includes how you fund your account through DANA, OVO, or GoPay; how we handle content you interact with; and how disputes are addressed. Availability of the platform and its features depends on local law and the eligible regions in which access is permitted — we do not extend a guarantee that every feature is available everywhere. Where a payment method such as OVO or DANA appears in your account, it has been verified as a configured route; any method not shown there is not available to you at that time. We may update these terms when the platform changes, when local regulations shift, or when our configured payment routes are revised. The current version of these terms is always the one shown on this page. Continued use of your account after a published update means you accept the revised terms. If you have questions about a specific clause, reach out through the contact path listed in the Support section below before proceeding with any transaction.
These terms do not cover everything equally — different parts of your account experience fall inside or outside their direct scope. Understanding the boundaries helps you know which rules apply when you take a specific action.
Rules for creating, verifying, and maintaining your account sit fully inside these terms. This includes how you log in, how your account details are stored, and what actions can result in account suspension or review.
Deposits and withdrawals processed through DANA, OVO, or GoPay are governed by these terms alongside the specific limits and verification steps shown inside your account dashboard at the time of the transaction.
Game content, promotional information, and all material displayed on anaselot is covered by these terms. You may view and interact with that content only within the scope of your account and only in regions where access is permitted under local law.
External services — including e-wallet providers such as DANA, OVO, and GoPay, or any payment gateway — operate under their own terms. We are not responsible for the policies or decisions of those third parties, though we do configure only verified routes inside our platform.
These terms are not one-sided. You have concrete actions available to you at each stage of your account relationship with us. Your transaction records — including DANA deposits, OVO transfers, and GoPay payments — are available in your account history after login. If any record looks incorrect, you can raise a correction request through the support contact listed below. You also have the right to ask us what information we hold, to update inaccurate details through the account settings page, and to request that we clarify how a specific clause applies to your situation. We aim to respond to account-related questions within a reasonable time; the current response window is shown on the contact page. If you want to close your account, the process for that is described in the account settings section — we do not prevent you from doing so, and we will confirm the closure once the process is complete.
Your full payment history — DANA, OVO, GoPay — is visible in the account history tab after login. Check each entry against your wallet statement to confirm accuracy.
If your registered name, contact detail, or payment method is inaccurate, go to account settings and follow the update fields shown there. Verification may be required before the change takes effect.
If a clause in these terms is unclear, send your question through our support channel before acting. We will clarify how it applies to your account without requiring you to interpret policy language on your own.
The account closure option is in your account settings. Once you confirm the request, we process the closure and notify you. Outstanding balances are handled according to the steps shown at that stage.
If a section of these terms raises a question you cannot resolve through the account settings page, use one of the contact paths below. We handle policy questions, transaction disputes, and account corrections through these channels.
Open the chat widget from any page in your account to raise a terms-related question directly. This is the quickest path for transaction disputes or account-access concerns.
For written records of a policy question or a correction request, send your message through the email address shown on the contact page. Include your account ID and the relevant transaction reference.
The help centre linked from your account dashboard covers common terms questions — including how DANA, OVO, and GoPay transactions are recorded and what to do if a payment does not appear.
We keep your account data for the period required to support your transaction history and to meet the obligations that apply in eligible regions. If our data handling practices change, we update this page and note the revision date at the top. You can request a summary of the information we hold by contacting us through the support channel.
We hold your account details and transaction records — including DANA, OVO, and GoPay history — for as long as your account is active and for the retention period required where our service is available under local law.
We use session data to keep your account login active and to remember your payment method preference. You can review cookie settings through your browser; disabling them may affect how your account functions on mobile.
When we revise these terms, the updated version replaces the previous one on this page. The revision date shown at the top tells you when the last change was made. Continuing to use your account after that date means you accept the update.
If you believe a specific clause is applied incorrectly to your account, contact us in writing through the email channel. We review such requests against the current version of these terms and respond with our position.
The questions below cover what we hear most often about how these terms apply to real account situations — including payments, data, and disputes.
These terms always apply to your account. When you fund through DANA, OVO, or GoPay, the payment provider's own terms also apply to that transaction. Both sets of terms operate in parallel — we cover the account side; the wallet provider covers the transfer side.
The current version is always on this page. The revision date at the top of the page tells you when it was last updated. We do not keep previous versions publicly available, but you can request a copy of an earlier version through our email support channel.
If you do not accept a revision, you should stop using your account and request closure through account settings before the revision date takes effect. Continued use after that date is taken as acceptance of the updated terms.
Open your account history, locate the transaction, and note the reference number. Then contact us through live chat or email with that reference. We will check the record against the payment log for that DANA, OVO, or GoPay route and respond with our finding.
Yes. Send a written request through the email contact listed on our contact page, including your account ID. We will confirm what data we hold within a reasonable timeframe as required by the obligations that apply in our eligible regions.
Access and the availability of specific features depend on local law and the eligible regions where the platform operates. These terms apply to your account wherever you access it, but certain features — including specific payment routes — may not be available in all areas.